Frequently Asked Questions
Everything you need to know about your Minor League Baseball gear.
How long does shipping take for MiLB merchandise?
Standard shipping typically takes 5-7 business days. Please note that during the start of the season or playoffs, processing times may increase due to high demand.
Can I return a customized team jersey?
Customized jerseys featuring specific player names or custom text are final sale and cannot be returned unless there is a manufacturing defect.
Are your hats authentic On-Field collection?
Yes, we carry the official New Era On-Field collection, which are the exact same caps worn by the players and coaches during Minor League games.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international territories. Shipping rates and delivery times vary by location.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal and Apple Pay.